Privacy Policy

1. Introduction

ModelNova (‘we’, ‘us’, or ‘our’) operates the website at modelnova.ai and associated subdomains (the ‘Service’). ModelNova is a business unit of embedUR systems. This Privacy Policy describes how we collect, use, and share information about you when you use our Service, and explains your rights in relation to your personal information.

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Contact information — name, email address, company name, job title, and country when you submit a contact form, demo request, or subscription form.

Technical information — IP address, browser type, operating system, referring URLs, and pages visited, collected automatically when you visit the Service.

Communications — the content of messages you send us through contact forms.

Download activity — when you download Fusion Studio or Zoo models, we may record the download event and associated email address if provided.

3. How We Use Your Information

To respond to your enquiries and provide customer support.

To send product updates, announcements, and marketing communications (where you have opted in or where permitted by applicable law).

To improve the Service and understand how it is used.

To fulfil our contractual obligations when you engage ModelNova for engineering services or licensing.

To comply with legal obligations.

4. How We Share Your Information

We do not sell your personal data to third parties.

We may share data with service providers who assist us in operating the Service (email platforms, CRM, analytics) under appropriate data processing agreements.

We may disclose information where required by law or to protect our legal rights.

5. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Contact form submissions are retained. You may request deletion of your data at any time.

6. Your Rights

Depending on your location, you may have rights including: access to your personal data, correction, deletion, restriction of processing, data portability, and the right to object to processing. To exercise these rights, contact us at support@modelnova.ai.

7. Cookies

We use cookies and similar tracking technologies. Please see our Cookie Policy at modelnova.com/cookie-policy/ for full details.

8. International Transfers

ModelNova is headquartered in the United States. If you are located outside the US, your information may be transferred to and processed in the US. We take appropriate measures to ensure such transfers comply with applicable law.

9. Children's Privacy

The Service is not directed to children under the age of 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this policy from time to time. We will post the updated policy on this page with a revised effective date. We encourage you to review it periodically.

11. Contact

Questions about this policy should be directed to: support@modelnova.ai